LOBNA's CV
LOBNA ELBANA
Receptionist | Customer Service | Customer Support | Call Center Agent
Profile summary
Customer service professional with 6+ years of experience delivering structured operations and client support across Abu Dhabi. Proven expertise in resolving inquiries, managing records, and executing regulatory workflows. Committed to clear communication and service excellence.
Career highlights
Client Query Resolution: Communicated with clients, vendors, and internal teams to support event requirements and resolve queries effectively.
Student Registration Management: Managed pre-registration and new student registration processes while maintaining accurate student attendance records.
Government Document Processing: Explained procedures clearly and responded professionally to client queries while verifying original documents for accuracy.
Administrative and Record Support: Maintained accurate records, prepared administrative documentation, and coordinated requirements with internal teams and external stakeholders.
Key skills
Professional experience
Coordinates internal exhibition plans and manages schedules, aligning operations across clients, vendors, and internal teams. Facilitates logistics for events and resolves queries to maintain operational continuity.
- Coordinated exhibition and event schedules, logistics, and on site arrangements.
- Communicated with clients, vendors, and internal teams to support event requirements.
- Resolved queries from clients and vendors to maintain alignment across departments.
- Managed on site arrangements for scheduled exhibitions and events.
Directed administrative operations for student admissions and regulatory affairs, guiding workflow alignment between human resources, school administration, and external partners. Managed student data platforms, regulatory compliance protocols, and documentation security standards across institutional programs.
- Processed ADEK Pass approvals and maintained accurate attendance records using ESIS and ISAMS systems.
- Handled confidential information and resolved administrative inquiries for internal and external stakeholders.
- Trained staff on regulatory procedures and pre registration workflows.
Managed immigration data entry and official document processing within regulatory frameworks, directing client communications and authentication workflows for governmental submissions at YAS CENTER TASHEEL.
- Performed immigration data entry using the Federal Authority of Identity and Citizenship system and processed company document attestation through MOFA.
- Verified original documents to ensure accuracy and compliance before processing while maintaining confidentiality of client information.
Directed transportation administrative operations within Abu Dhabi, managing regulatory compliance across regional jurisdictions. Executed official document processing workflows and maintained secure data repositories for organizational transport assets.
- Processed vehicle renewal, issuance, and cancellation transactions.
- Coordinated Abu Dhabi and Dubai road permits and related requirements, alongside Dubai to RAK and RTA permits for fleet operations.
- Handled traffic fines and supported objection procedures while maintaining accurate records and following applicable legal and administrative procedures.
Education
Abu Dhabi
Languages
Arabic · Native
English · Professional